Now open for in-store shopping. Same Day Toronto Delivery & North America wide shipping available. Exceptions apply.

Shipping Policy

Special Announcement

Please be advised that Canada Post is no longer guaranteeing on-time delivery due to Covid-19. With that said, we absolutely will fulfill Canada Post deliveries, they may just take an extra day or two to arrive than those deliveries typically would.

As an alternative for our loyal Toronto based customers, we strongly encourage choosing the Mile1 delivery method. Mile1 is a same day/choose your day delivery service that lets you choose a specific day (up to 4 days out) and pick a one hour time window for your package to arrive. We here at Moss cannot speak highly enough of the quality and commitment the Mile1 team puts in to ensure a fast, safe, and memorable shopping experience.

We apologize for any inconvenience this may cause and greatly appreciate your understanding!


At Moss™, we want to ensure you receive your purchases as soon as possible. Moss™ only ships to addresses in Canada. If you place an order with us before noon, Monday thru Friday, we will do our utmost best effort to ship that order out to you before the end of the day. Unfortunately we are not responsible for unforeseen circumstances though we will do our best to satisfy our customers. All orders placed with Moss™ during weekends and holidays will be shipped out the next business day.

Moss™ offers free shipping Ontario wide on regular priced orders over $150, and free over $200 to the rest of Canada through Canada Post*. Regular shipping rates will apply to sale products within all orders. Moss™ does not offer refunds on shipping charges for unclaimed or refused returned items.

Moss™ also offers FREE in-store pick up on any order for residents of Ontario. Valid identification must be shown to sales associate when picking up an order.

*Oversized items including furniture, carpets, large pieces of artwork, etc excluded from free shipping. Oversized items being shipped or delivered are subject to a flat shipping fee of $40 or more. Furniture is only eligible for curbside pickup or delivery through Moss Furniture Delivery and subject to all delivery charges.

Mile1 Same Day Online & In-Store Shipping

Mile1 now offers free shipping on regular priced orders of $100 or more within the Toronto shipping zone. 

The Mile1 shipping method offers you total control of when and where you receive your order from Moss, all for just $15! You choose the day, time, and destination, and receive your order on your schedule.

With Mile1 you can schedule fast, same day delivery or choose the perfect time that suits your busy lifestyle up to 4 days in advance. For same day delivery, we can have it to your door in as little as 3 hours from the moment you make your purchase.

Today is Thursday and you want it delivered Saturday? No problem! Once you complete your order, you’ll receive a shipping confirmation email allowing you to book your preferred 1 hour delivery window!

Another awesome feature is that we can deliver your items to you when you purchase them in-store. If you don’t want to be weighed down by bags and boxes as you go about the rest of your day, you can ask us to book a date and time for you and Mile1 will deliver on time, all for just $15!

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