Shipping Policy - Moss Danforth

Same Day Toronto Delivery & North America wide shipping available. Exceptions apply.

Shipping Policy

MOSS SHIPPING OPTIONS

Moss offers a variety of shipping options to meet your needs. These include free in-store pickup, Mile1 local delivery for Toronto residents, Canada Post Expedited shipping across Canada, and FedEx Ground shipping to the United States.

Please see below for more details on our shipping methods!

CANADA: Free shipping on regular priced orders over $150 anywhere in Ontario, and free over $200 to the rest of Canada through Canada Post. See below for more important information and details about exceptions.

IN-STORE PICKUP: Free on any order. Valid identification may be asked to be shown to sales associate when picking up an order at our discretion.

MOSS GTA DELIVERY: Base rate of $40. We offer delivery to the GTA and into cottage country for larger items such as furniture, fire pits, fragile artwork and more!

Once you've placed your online order for Moss Delivery we will call you to schedule a delivery time that works for you. SOME ADDITIONAL CHARGES MAY APPLY depending on location of delivery, optional trash removal, furniture assembly, etc. 

UNITED STATES: Flat rate $40 (see below for more details)

MILE1 LOCAL DELIVERY FOR TORONTO*

 Your Order Total (Before Tax) Toronto
Below $100 $15
Above $100 FREE
Outside of Toronto Additional charges may apply

 

See below for more details on how to get your order delivered using Mile1! Some additional charges may apply.

IMPORTANT CANADA SHIPPING INFORMATION

  • Canada Post Expedited orders are estimated to be delivered in 3-5 business days.
  • Oversized items including furniture, carpets, some pieces of artwork, and other large items are excluded from free shipping.
  • Oversized items being shipped or delivered with Canada Post are subject to a flat shipping fee of $40 or more.
  • Furniture is only eligible for in-store pickup or delivery through Moss  GTA Furniture Delivery and subject to all delivery charges. We will call you once you place your order to set up a delivery time that works for you!
  • Additional shipping fees may apply for oversized or irregular packages, bulk orders, or orders shipping to rural or remote locations.
  • Free shipping excludes sale items.
  • We ship orders Monday through Friday. Orders placed weekends or holidays will be shipped first thing the next business day.
  • We may not be able to ship some oversized or fragile orders and reserve the right to cancel the order.
  • Canada Post orders may be switched without notice to Mile1 or Moss GTA delivery for local residents.
  • We do not offer refunds on shipping charges for unclaimed, refused over returned items. See Returns & Exchange Policy page for more details.

IMPORTANT UNITED STATES SHIPPING INFORMATION

  • We do not offer free shipping to the United States. Orders to the U.S. may be subject to additional fees depending on the order. We will contact you if additional fees are deemed necessary before we ship your order to you.
  • For U.S. buyers - duties, taxes, customs or border charges are responsible of buyer.
  • We do not ship anywhere outside of Canada or the U.S..

Mile1 Same Day Online & In-Store Shipping

 

We know you have a busy schedule and Mile1 offers you total control of when you receive you order. You choose the day, time and destination and Mile1 does the rest!

Today is Thursday and you want it delivered Saturday? No problem! Once you complete your order, you’ll receive a shipping confirmation email allowing you to book your preferred 1 hour delivery window!

We offer free Mile1 shipping on regular priced orders of $100 or more within the Toronto shipping zone and just $15 for orders under $100.

Another awesome feature is that we can deliver your items to you when you purchase them in-store. If you don’t want to be weighed down by bags and boxes as you go about the rest of your day, you can ask us to book a date and time for you and Mile1 will deliver on time, all for just $15!

Important Delivery Information:

  • If Mile1 is not showing itself as a delivery method for you, it means you are not in the Mile1 Toronto delivery zone.
  • Depending how far out of the zone an address is, we can sometimes book a Mile1 delivery for you at a greater price. Please call or email the store if you are interested in this.
  • You can schedule a delivery up to 4 days in advance.
  • For same day delivery, a minimum of 4 hours is needed from the time of you order and when it could potentially be delivered. If you want same day delivery, it is best to place the order as early in the day as possible.
  • Deliveries are booked and fulfilled using 1 hour time blocks (e.g. Book and have it delivered on Sunday between 2-3pm).
  • We cannot guarantee a specific day or time block is available when you place your order. If the day or time is a priority for you, email or call the store and we can see what blocks are open.

We here at Moss cannot speak highly enough of the quality and commitment the Mile1 team puts in to ensure a fast, safe, and memorable shopping experience.

 

TRACKING YOUR ORDER

After we fulfill your order at the store, we will send you an email containing a Canada Post tracking number. Please click the link below to see the status of your package

Canada Post Tracking Page

TAXES & BROKERAGE

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.

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