Same Day Toronto Delivery & North America wide shipping available. Exceptions apply.

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Shipping Policy

Moss offers a variety of shipping options to meet your needs. These include free in-store pickup, Mile1 local delivery for Toronto residents, Canada Post Expedited shipping across Canada, and FedEx Ground shipping to the United States.

Please see below for more details on our shipping methods!

IN-STORE PICKUP: Moss offers free in-store pickup on any order. Valid identification may be asked to be shown to sales associate when picking up an order at our discretion.

MOSS GTA DELIVERY: Base rate of $40. We offer delivery to the GTA and into cottage country for larger items such as furniture, fire pits, fragile artwork and more! Additional charges may apply for areas outside of the GTA.

Once you've placed your online order for Moss Delivery we will call you to schedule a delivery time that works for you. Some additional charges may apply depending on location of delivery, optional trash removal, furniture assembly, etc. 

MILE1 LOCAL DELIVERY FOR TORONTO*

 Your Order Total (Before Tax) Toronto
Below $100 $15
Above $100 FREE within shipping zone (see below)
Outside of Toronto Additional charges may apply.

 *Keep scrolling to see how can get your order delivered to you with Mile1! 

CANADA POST SHIPPING FOR ONTARIO

 Your Order Total (Before Tax) Ontario
Below $150 $15
Above $150 FREE*

CANADA POST SHIPPING FOR REST OF CANADA & THE U.S.

 Your Order Total (Before Tax) Rest of Canada United States
Below $200 $25 $40
Above $200 FREE* $40

IMPORTANT CANADA SHIPPING INFORMATION

  • Canada Post Expedited orders are estimated to be delivered in 3-5 business days.
  • *Free shipping excludes purchases of sale and oversized items including but not limited to furniture, carpets, select wall art, patio umbrellas, and fire pits. Some other exceptions may apply.
  • Oversized items being shipped or delivered with Canada Post are subject to a flat shipping fee of $40 or more.
  • Furniture is only eligible for in-store pickup or delivery through Moss  GTA Furniture Delivery and subject to all delivery charges. We will call you once you place your order to set up a delivery time that works for you!
  • Additional shipping fees may apply for oversized or irregular packages, bulk orders, or orders shipping to rural or remote locations.
  • We ship orders Monday through Friday. Orders placed weekends or holidays will be shipped first thing the next business day.
  • We may not be able to ship some oversized or fragile orders and reserve the right to cancel the order.
  • Canada Post orders may be switched without notice to Mile1 or Moss GTA delivery for local residents.
  • We do not offer refunds on shipping charges for unclaimed, refused over returned items. See Returns & Exchange Policy page for more details.

IMPORTANT UNITED STATES SHIPPING INFORMATION

  • We do not offer free shipping to the United States. Orders to the U.S. may be subject to additional fees depending on the order. We will contact you if additional fees are deemed necessary before we ship your order to you.
  • For U.S. buyers - duties, taxes, customs or border charges are responsible of buyer.
  • We do not ship anywhere outside of Canada or the U.S..

Mile1 Same Day Online & In-Store Shipping

 

We know you have a busy schedule and Mile1 offers you total control of when you receive you order. You choose the day, time and destination and Mile1 does the rest!

Today is Thursday and you want it delivered Saturday? No problem! Once you complete your order, you’ll receive a shipping confirmation email allowing you to book your preferred 1 hour delivery window!

We offer free Mile1 shipping on regular priced orders of $100 or more within the Toronto shipping zone (see below) and just $15 for orders under $100.

Steps:

  1. Place your order with Moss, choosing Mile1 as your shipping method.
  2. After we fulfill you order, you will instantly receive an email from Mile1 (check your spam!).
  3. In the email pick an open time and day to have it delivered.
  4. It's that simple!

Important Delivery Information:

  • If Mile1 is not showing itself as a delivery method for you, it means you are not in the Mile1 Toronto delivery zone, or the items in your cart cannot be shipped with Mile1 (i.e.: Furniture).
  • Depending how far out of the zone an address is, we can sometimes book a Mile1 delivery for you at a greater price. Please call or email the store if you are interested in this.
  • You can schedule a delivery up to 4 days in advance.
  • For same day delivery, a minimum of 4 hours is needed from the time of you order and when it could potentially be delivered. If you want same day delivery, it is best to place the order as early in the day as possible.
  • Deliveries are booked and fulfilled using 1 hour time blocks (e.g. Book and have it delivered on Sunday between 2-3pm).
  • We cannot guarantee a specific day or time block is available when you place your order. If the day or time is a priority for you, email or call the store and we can see what blocks are open.

 

TRACKING YOUR ORDER

After we fulfill your order at the store, we will send you an email containing a Canada Post tracking number. Please click the link below to see the status of your package

Canada Post Tracking Page

TAXES & BROKERAGE

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping fees). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

Some orders shipping to the United States may be subject to additional import taxes, duties, or brokerage fees upon delivery. These charges are the customer's responsibility.